Home / Privacy Policy / Nov 2, 2026 (first revision)
Privacy Policy (Nov 2, 2026, first revision)
Archived version. Replaced the same day by the current Privacy Policy.
This Privacy Policy applies to auburnseo.com, our forms and funnels, and the services AuburnSEO LLC ("AuburnSEO", "we", "us") provides. It covers visitors and prospective clients, our clients, and the customers of our clients whose information a client gives us so we can deliver services for that client, such as review requests. We do not sell personal information.
At AuburnSEO LLC, trust is the foundation of every partnership. We are committed to protecting the data of our local contractors, ensuring transparency, security, and absolute clarity on how your information is handled.
DATA COLLECTION
Information We Collect
A clear breakdown of the specific data points we gather and exactly how we utilize them to deliver and improve our services.
Contact Information
We collect your name, email address, phone number, and business name when you engage with our lead forms, Meta Instant Forms, or initiate direct communications.
Business Details
To effectively tailor our marketing strategies, we collect your business name, primary service locations, and specific trade industry niche.
Business Information You Submit
Through our free mockup form, onboarding forms, calls, texts and email, clients and prospective clients may give us information about their business, such as services offered, service areas, hours, licenses and insurance, photos, logos, existing website and review details, and whether they already have a website. We use this information to prepare mockups and proposals, build and maintain websites and run the services the client signs up for.
For text messaging registration (A2P 10DLC), we may collect a client's legal business name, EIN or sole proprietor details, business address and website. We collect these details through a secure form, use them only to file and manage the registration with the phone carrier registry, and do not use them for marketing.
Account Access
When a client gives us Manager access to its Google Business Profile or access to other accounts (such as domain, DNS, social media or website platforms), we can see and work with the business information, photos, posts and reviews in those accounts. We use that access only to provide the client's services. We never ask for or store a client's Google password.
Information Collected Automatically
When you visit our website, our hosting provider (Cloudflare) and tools such as the Meta Pixel may automatically receive technical information, such as your IP address, browser and device type, pages viewed, the referring page and the time of your visit. This helps us keep the site secure, measure our advertising and improve our pages.
Our Clients' Customers (Review Requests)
When a client uses our reputation management services, the client gives us the first name and mobile phone number of its own customers, and sometimes the service performed or the job date, so that we can send that customer a review request in the client's business name. We process this information on the client's behalf and only to provide the client's services. The client is responsible for having the customer's consent to be texted. We never sell this information, never use it to market our own services, and never share one client's customer information with another client.
Usage Intent
Your data is strictly used for core service delivery, authorized SMS and email outreach, and secure payment processing via Stripe.
We may also use information to provide customer support, keep records of agreements and consents, prevent fraud and abuse, enforce our agreements, and comply with legal obligations.
DATA SHARING
Third-Party Partners
CRM & Automations
To provide our digital marketing services efficiently, we utilize secure, industry-leading platforms for our CRM and operational workflows. We use HighLevel to host our infrastructure, manage client relationships, process lead forms, and store essential contact data.
Additionally, we employ Make.com for workflow automation, ensuring your data moves securely and accurately between our internal systems without unnecessary manual handling. These partners are critical to delivering our services reliably to local contractors.
Payments & Advertising
Your financial security and campaign success rely on trusted global partners. We process all financial transactions securely through a secure third-party payment processor. AuburnSEO does not store or process full credit card details on our local servers at any time.
For marketing operations, we share necessary data with Meta (Facebook) and Google (Workspace, Analytics, Business Profile) to manage advertising campaigns, analyze website traffic, and optimize our lead generation strategies for your business.
Hosting, Messaging & Other Service Providers
Our website is hosted on Cloudflare, which also provides security and performance services. Text messages are sent through HighLevel's phone service and the phone carriers that deliver them, and business texting registrations are filed with the carrier registry. Review replies may be drafted with AI tools provided through HighLevel. Google provides Business Profile and Workspace services. These providers receive only the information they need to perform their services for us.
AI Tools
We use AI tools, including AI assistants such as Anthropic's Claude, to help us run our business and deliver our services. With our authorization, these tools may access information in the systems we use, such as HighLevel and our payment processor, to look up account, project and billing details, organize client information, help set up client accounts and websites, and draft messages, documents and review replies. This may include information that clients and prospective clients give us and information that clients give us about their own customers. We use AI tools only for the purposes described in this policy. AI providers receive only the information needed for the task and handle it under their own privacy and security terms.
We do not sell or rent personal information. Mobile phone numbers and text messaging opt-in consent are not shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose information if required by law, subpoena or court order; to protect our rights, property or safety or that of others; or as part of a merger, sale or transfer of our business, in which case this policy continues to apply to the information transferred.
DIGITAL FOOTPRINT
Cookies & Tracking
We utilize standard analytics and the Meta Pixel to understand site traffic and measure the effectiveness of our local ad campaigns. These tools help us deliver a better experience and more relevant content without compromising your underlying privacy. We only collect what is strictly necessary to improve our services and reach the right local audiences.
You can block or delete cookies in your browser settings, and you can manage how Meta uses information for ads in your Facebook or Instagram ad settings. Blocking cookies may affect how parts of our website work. Our website does not respond to browser "Do Not Track" signals.
SMS & Text Consent
At AuburnSEO, we utilize direct SMS and text messaging to communicate with local contractors about our marketing services, follow up on inquiries, and send occasional promotional updates. By providing your phone number through our forms or directly to our team, you explicitly consent to receive these communications.
How to Opt-Out: We respect your communication preferences. You can opt out of receiving text messages from us at any time by simply replying STOP to any message you receive. If you need further assistance, you may contact us directly.
Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Consent to receive text messages is not a condition of any purchase. Mobile carriers are not liable for delayed or undelivered messages.
Review Request Texts Sent for Our Clients
If you received a review request text from one of our clients, the message was sent in that business's name because you gave that business your phone number for its services. You will receive at most a few messages about a single job, and they stop when you click the link or reply. Reply STOP to any of these messages to stop all further texts from that number. You are never asked for a positive review, and you are never offered anything in exchange for a review.
COMPLIANCE & CONTROL
Your Data Rights
Access & Deletion
You retain full control over your personal information. You may request to access, update, correct, or permanently delete your data from our systems at any time, with no hidden hurdles.
To make a request, email or text us using the contact details below. We may need to verify your identity before acting on a request, and we respond within 30 days. Some information may need to be kept for legal, tax, fraud-prevention or dispute purposes. If your request is about information a client of ours gave us (for example, a review request you received), we may refer it to that client, who controls that information, and we will act on its instructions. Depending on where you live, you may have additional privacy rights under your state's law; contact us to use them.
Data Retention
We securely hold contractor and lead data only for as long as actively necessary to deliver our digital marketing services, comply with legal requirements, or resolve operational disputes.
When a client's reputation management service ends, we delete that client's customer contact list and review request history within 30 days, after providing an export if the client asks for one. We keep copies of signed or accepted agreements, consent records, billing records and past versions of our policies for as long as needed for legal, tax and dispute purposes.
Data Security
We protect information with reasonable administrative, technical and physical safeguards and rely on the security of our platform providers, including access controls and two-step verification on our accounts. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a security incident affects your information, we will notify you as required by law.
Children's Privacy
Our specialized SEO and marketing services are exclusively directed to trade professionals and business owners. We do not knowingly collect or store any information from individuals under 18.
QUESTIONS & UPDATES
Contact Us
Your privacy and trust are our top priorities at AuburnSEO. We regularly review and update this policy to ensure it reflects our current data practices, legal requirements, and commitment to transparency. If you have any questions, concerns, or requests regarding this Privacy Policy, how we handle your personal information, or if you wish to exercise your data rights, please reach out to us using the contact details provided.
Changes to This Policy
We may update this Privacy Policy. When we do, we change the "Last updated" date at the top of this page and keep a copy of the previous version. If a change materially affects how we use information our clients have already given us, we will notify those clients by email or text.
EMAIL INQUIRIES
SERVICE AREAS
Alabama
Auburn SEO | 2526 Marline Ln SW, Huntsville, AL 35803